Customer Service
Welcome to Jake's Dog House where there is Cool Stuff...for Cool Dogs and - Cats in the Dog House! Jake's is committed to providing you with fun and specialty dog & cat items for your cool pet. We are adding new & unique products daily. Enjoy your visit. Our Goal is always 100% Customer Satisfaction!
If you have a question or would like to order a product you saw in a Jake's Dog House store but do not see online, please email us at info@jakesdoghouse.com with your name and phone number and the best time to contact you.
We will be happy to create a special eBay listing to accomodate your request if we have the item available. You can reach our corporate staff toll free @ 800.734.JAKE(5253).
We are typically available at our Corporate HQ location in West Berlin, NJ from 9:00am to 5:00pm Monday thru Friday Eastern Standard Time. You can also call the Jake's Dog House location you visited and one of our sales associates would be glad to help you. Our goal is always 100% Customer Satisfaction. Thank you for your business! Have a great day!
Phone: (800) 734-JAKE (5253)
Email: info@jakesdoghouse.com
Please allow a 24 hour response time on all emails.
- Shipping & Delivery
- Privacy & Security
- Returns & Replacements
- Ordering
- Payment, Pricing & Promotions
- Viewing Orders
- Updating Account Information
- Shipping & Delivery
- The majority of our orders are shipped via the U.S. Postal Service Priority and Global Priority Mail Service. Our secondary shippers are UPS,DHL and Fed Ex. Once of the secondary shippers may be substituted without notice if we deem this to be a more efficient shipping method. If you package MUST go via a certain shipping method, please put this in the order notes and we will do our best to accommodate these requests. Most in-stock items will arrive on your doorstep 3-8 business days after receipt of your order. Next Day - There is an added cost for next day service and the order must be submitted prior to 2:00PM EST to be guaranteed for the very next business day. Orders shipped Friday for Next Day Service will be delivered the following Monday unless special Saturday Delivery arrangements are made. Also, please note that certain products are not available for next day service.
We will ship most orders to international destinations.. Please do not hesitate to email us @ info@jakesdoghouse.com if you have any specific shipping questions. - Privacy & Security
- Jake's Dog House does not sell, trade or lease your personally information. The information collected by Jake's Dog House is used to verify and process orders, to keep you up to date about your order status, to inform you of products or special offers that might interest to you, to obtain reviews relating to your experience with Jake's Dog House. We will release your personally information to third parties for tracking purposes, to process your credit card as appropriate and deliver promotional emails to you.
- Returns & Replacements
- Returns/Exchanges Jake's Dog House will accept returns or exchanges within 30 days of purchase only if the item(s)are in new condition. Also, certain items are non-returnable (these will be noted in the item description). Any exceptions need to be approved prior to return. Please email us at info@jakesdoghouse.com with details. Our goal is always 100% customer satisfaction. Returns/Exchanges should be sent to:
Jake's Dog House
417 Bloomfield Drive, Suite 1
West Berlin, NJ 08091
Attn: Web Customer Service - Ordering
- To order, browse through jakesdoghouse.com until you find what you are looking for and either checkout as a guest or create an account to track your order history. If you ar having problems checking out, please contact us a 800-734-JAKE (5253).
- Payment, Pricing & Promotions
- We accept PayPal, VISA, MasterCard, American Express & Discover Card.
- Viewing Orders
- To view your order, please login to your account and select 'My Orders'.
- Updating Account Information
- If you wish to update your account information, please login to your account and make any changes you wish.
